Camb.ai

We want to get your issues sorted as quickly as possible! If you are experiencing a glitch or an unexpected behavior, follow the steps below to get it in front of our team.

Open our Help Center. Search for this icon at bottom left

Our chatbot window will open automatically. 

You can search for existing help articles or interact with the chatbot for instant answers.

If you still can't find what you are looking for, navigate back to the Home page of the chatbot widget and Ask a question to the AI agent Dubsy or click on Create a ticket.

1. You can search for existing help articles or interact with the chatbot for instant answers.
 
 
2. If you still can't find what you are looking for, navigate back to the Home page of the chatbot widget and Ask a question to the AI agent Dubsy or click on Create a ticket.

2. How to Create a support ticket or request technical assistance?

"Give a brief, clear summary of the issue (e.g., 'Audio export failing at 50%' or 'Dialogue text overlapping')."

Please include the Project URL. If this is a voice or dialogue issue, press <code>Shift + Ctrl + Alt + C</code> on the affected dialogue and paste the technical details here.

1. Click on the problematic dialogue.
2. Press <code>Shift + Ctrl + Alt + C</code> on your keyboard.
3. This automatically copies all the relevant technical info to your clipboard.
4. Immediately paste (<code>Ctrl + V</code>) this info into the chat window, an email, or a text editor to share it with us.

"Select how this issue impacts your work: Critical (cannot work at all), High(critical feature broken, but workaround exists), or Medium or Low (cosmetic glitch or small inconvenience)."

"Enter your account email address so our engineering team can contact you directly with updates or follow-up questions."

"Choose the category that best matches your issue (e.g., Translation, Audio/Voice Issue, Platform (UI/Layout Glitch), Other (Account/Billing), Infra (Performance/Lag)."

"Drag and drop or upload a screenshot or screen recording of the error. Visuals help our team fix the problem much faster!"

1. Title*
 "Give a brief, clear summary of the issue (e.g., 'Audio export failing at 50%' or 'Dialogue text overlapping')."
2. Description*
 Please include the Project URL. If this is a voice or dialogue issue, press <code>Shift + Ctrl + Alt + C</code> on the affected dialogue and paste the technical details here.
 1. Click on the problematic dialogue.
 2. Press <code>Shift + Ctrl + Alt + C</code> on your keyboard.
 3. This automatically copies all the relevant technical info to your clipboard.
 4. Immediately paste (<code>Ctrl + V</code>) this info into the chat window, an email, or a text editor to share it with us.
3. Severity*
 "Select how this issue impacts your work: Critical (cannot work at all), High(critical feature broken, but workaround exists), or Medium or Low (cosmetic glitch or small inconvenience)."
4. Email*
 "Enter your account email address so our engineering team can contact you directly with updates or follow-up questions."
5. Bug Type*
 "Choose the category that best matches your issue (e.g., Translation, Audio/Voice Issue, Platform (UI/Layout Glitch), Other (Account/Billing), Infra (Performance/Lag)."
6. File Upload
 "Drag and drop or upload a screenshot or screen recording of the error. Visuals help our team fix the problem much faster!"

🔒 Note for Self-Serve Clients: Due to strict data privacy reasons, our team does not have direct access to your content. By submitting a bug report, you grant us permission to look into your project data for troubleshooting purposes.

Please give us a few hours to investigate the details you provided. Our team will get back to you with an answer or a fix as soon as possible!

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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How to resolve issues, look for help, report bugs and other technical issues

1. Navigating to the Help Center

2. How to Create a support ticket or request technical assistance?

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